Cancellation Policy — TONAROZ TOURS (tonaroztours.com)
Last updated: July 22, 2026
This cancellation policy applies to tour, excursion, and transfer bookings made with TONAROZ (RC 108337, IF 47255389, ICE 002652731000093) through tonaroztours.com, unless a specific tour has a different policy stated at the time of booking.
1. Deposits and payment
- A deposit or full payment may be required at the time of booking to confirm your reservation. The amount and due date will be shown during checkout or in your booking confirmation.
- Full payment is generally due before or on the day of the tour, as specified in your confirmation.
2. Cancellations by you
Unless a different policy is shown for your specific tour:
- More than 72 hours before the tour’s scheduled start: full refund of any amount paid, minus any non-refundable transaction fees.
- Less than 72 hours before the tour’s scheduled start, or no-show: no refund.
To cancel, contact us in writing at contact@tonaroztours.com or call +212 671 80 95 82. Your cancellation is only effective once we confirm receipt in writing, and the 72-hour window is calculated from the time we confirm receipt.
Some tours (e.g., private group excursions, peak-season dates, or tours requiring advance third-party bookings such as hot air balloon rides or overnight desert trips) may carry stricter, non-refundable, or partially non-refundable terms — these will always be clearly stated on the tour page or in your booking confirmation before you pay.
3. Changes to your booking
- Date/time changes are subject to availability and must be requested at least 72 hours before the tour’s scheduled start.
- We will do our best to accommodate changes at no extra cost, but a price difference may apply depending on season and availability.
4. Cancellations or changes by us
On rare occasions we may need to cancel or modify a tour due to circumstances beyond our control (weather, safety concerns, insufficient group numbers, force majeure, etc.). In this case, we will:
- Offer an equivalent alternative tour or date where possible, or
- Provide a full refund of any amount paid for the affected booking.
We are not responsible for additional costs (such as flights) incurred as a result of such a change.
5. Force majeure
Neither party is liable for failure to perform obligations due to events beyond reasonable control, including natural disasters, government travel restrictions, epidemics, strikes, or civil unrest. In such cases, we will work with you in good faith on rescheduling or a partial/full refund depending on the circumstances and any costs already committed to our partners.
6. Refund method and timing
Approved refunds are returned using the same payment method used for the original booking, within 10–14 business days of approval, subject to processing times of your bank or payment provider.
7. Contact us
For any cancellation, refund, or booking change request:
TONAROZ Appt N°2, 1er Étage, N°577, Saada 1, Lmhamid — Marrakech, Morocco Email: contact@tonaroztours.com Phone: +212 671 80 95 82